The nursery recognises that parents are the child’s first carers and educators and therefore their views and knowledge of their children are paramount in ensuring that we are able to provide the best possible care.

Key person approach

The nursery operates a key person approach in order to provide the best possible working relationship for each child and their family and to ensure that individual needs are recognised and supported. For more information on how the nursery operates the key person approach, please see our Key Person System page.

Sharing of information

The nursery encourages the sharing of information both on a daily basis and by setting aside regular times to discuss each child’s developmental progress with their nominated key person. Each key person is responsible for collecting a portfolio of evidence for their key child’s developmental profile. This is looked upon as being a shared document, and parents and carers are encouraged to provide information through their own observations. Photos are also included. “Wow moments” forms are provided and placed in the entrance to the classroom, which enables parents to share any important moments from home. We rely on parents to keep us updated on their child’s progress at home and concerning any changes to routine, diet and general health and wellbeing. We strongly believe that the more information shared between the nursery and parents regarding the child’s learning leads to improved outcomes for the children.

The nursery regularly provides parents with information regarding the nursery through newsletters, posters, parent socials, nursery events and open days.

Involvement in the nursery

We believe that a parent’s involvement in nursery life enriches a child’s experience and we therefore invite and encourage parents and carers to become actively involved, from sharing particular talents, reading a story (particularly in a different home language) to simply joining us on our different fun days and events.

There is a suggestion box in the entrance hall for any issues or suggestions to be raised.

Families who have English as an additional language

The nursery is committed to ensuring all families feel welcome and included in the setting and we have adopted certain practices to help support families with EAL. We also support children within the setting by using lots of visual aids, signing, props and puppets, labels and signs in home languages, multi-language books and tapes and finding out key words to help with communication, to name but a few.

Induction and transition

When initially settling a new child into the nursery, we work together with the parents to devise the best induction programme for helping both the child and their parents become confident with the nursery routines and familiar with the staff.

Before a child is due to move up a room their key person will take them on settling-in visits, slowly building up the amount of time they spend in the room. We also have open days during the year to inform parents about the learning opportunities and routines of the nursery.

Open-door policy

The nursery operates an open-door policy with regard to discussing any concerns with parents; and we are committed to working together to resolve any problems or worries about a child or the care that they receive.

If a parent has a concern about their child, they are encouraged to speak to their child’s key person. Any other issues regarding the nursery should be taken to the nursery manager, who can organise a meeting, if appropriate, to discuss them. If the parent is unhappy with the outcome and feels it has not been successfully resolved, they should follow the nursery’s complaints procedure.